Privacy Policy
Last updated: December 2024
Introduction
VYVE LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our creator management services and website (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Social media handles and platform information
- Business information and creator metrics
- Communication preferences and marketing consent
- Payment and billing information
- Content and materials you share with us
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, links clicked)
- Cookies and similar tracking technologies
- Analytics data to improve our services
Creator-Specific Information
As a creator management service, we may also collect:
- Platform credentials (with your explicit consent)
- Performance metrics and analytics
- Fan interaction data and communication logs
- Revenue and earnings information
- Content scheduling and posting history
How We Use Your Information
We use the information we collect to:
- Provide and maintain our creator management services
- Manage your account and process payments
- Communicate with you about our services
- Analyze and improve our service performance
- Provide customer support and technical assistance
- Send marketing communications (with your consent)
- Comply with legal obligations and enforce our terms
- Protect against fraud and ensure security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit permission for specific purposes
Creator Privacy and Confidentiality
We understand the sensitive nature of creator management and maintain strict confidentiality:
- Your affiliation with VYVE is completely confidential
- We never disclose creator relationships without explicit consent
- All communications and data are protected with industry-standard security
- Access to your information is limited to authorized personnel only
- We maintain strict non-disclosure agreements with our team
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training on data protection
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification for significant changes
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: team@vyvemgmt.com
- Response Time: We aim to respond to all privacy inquiries within 30 days